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1. Transparency
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| We
are extremely careful to ensure
we are as transparent as possible.
We will always ensure we hide
nothing under the carpet and
explain
the fine print, catches and
the limitations of each and
every option and are
happy to disclose what we earn
from your case. We make it a
habit to ensure the customer
can see what we are doing during
the process of advice and allow
them to see our computer and
always let them know how much
we will earn from their case
after all we
have nothing to hide. |
2. No False Promises
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| We
are very conscious to ensure
we make no false promises to
the clients with respect to
their case. We
always warn them of any potential
risks rather than wanting
to pose a very rosy picture.
Occasionally we have had clients
who are comparing us with another
adviser and want to know why
we are highlighting some potential
risks whereas the other advisors
don't. We always tell them the
potential risk is based on the
market or the process itself
and advisor, some chose to make
false promises but we are happy
to take the more difficult honest
route. We have lost some clients
because of this but are happy
that we have made no compromise
in the name of being more competitive.
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3. Flexibility
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| We
are happy to work around your
schedule and needs. We are usually
able to meet client either at
their
place or at our place.
This can be in any of the
7 days of the week and
we usually meet clients between
8:00
am to 9:00 pm - on appointment.
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4. Attractive Rates
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| Being
independent moadvisors, we have
access to a very
large panel of lenders
and in some instances have exclusive
deals with some lender.
We are very confident that our
rates are among the best you
can get. |
5. No Hard Selling /
Pressure
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We
firmly believe a good product
/ service will only need to
be introduced and clients will
go for it without any hard selling.
Additionally the fact that we
deal in something as important
as one's house we encourage
clients to take time to think
and make a well informed decision.
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6. Complete Solutions
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We
are happy to give you complete
solutions including your mortgage,
life insurance, home insurance,
refer a good solicitor and instruct
surveyors, however if
you would like to use your own
sources for some of the services,
we are happy to help you with
the others and never hard sell
/ push anything to you. Click
here to know what we can do
and how we can help you. |
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7. Professional Yet Friendly
Service
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| Being
a advisor firm meeting
you at your place or our home
/ office in a flexible manner
we are able to offer a very
friendly service in an
environment where you will feel
very comfortable. At
the same time we make no compromise
to the professional approach
to your mortgage. |
8. Keeping Everyone Informed
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We
are usually well appreciated
by clients, estate agents, solicitors
and lenders for keeping all
of them in the transaction completely
well informed of what is happening
with the mortgage process and
updating them the key milestones.
We promptly return calls,
reply to messages
and emails as soon as we are
able to and as you can see in
the testimonial
here. Some
clients have been very impressed
with this and estate agents
have also referred more clients
because of this. |
9. Happy to Help
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| We
are always happy to help wherever
we can and do not restrict ourselves
to just what is expected of
a normal mortgage advisor. However
we are careful to not advise
in areas which we are not authorised,
qualified or meant to advise
in. But clients usually need
help in some small things such
as help in filling out the solicitor
questionnaire, queries regarding
the purchase process as such,
etc. |
10. Fee Free Service
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We
are able
to offer most of our customers
a fee free service and
are happy to collect our revenue
from the lenders / insurance
providers. Should your case
be complicated or not fall under
our free service category. We
will inform you as early as
we can and explain what the
fee is, when it is to be paid,
and why we are forced to charge
it. Click
here to know more about our
fee policy. |
11. Fully Qualified Regulated
& Authorised |
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